Please check the status of your order in your customer account (My account > My orders). Status "Order received" or "In process":...

Has the order been completed to the end? Did you enter your email address correctly? You can't find an order confirmation in your spam folder either? ...

As soon as your package has been systematically registered, you will be informed immediately by e-mail. Your return will usually be processed within sev...

If your parcel could not be delivered, e.g. because the address was incorrect or incomplete or your name was missing from the letterbox/blade, it will autom...

You have several options to pay for your order. You can pay by PayPal, PayPal Express, Amazon Pay, credit card and ApplePay. You can find more informat...

If your parcel arrives damaged, you have two options: 1) You refuse to accept your package. This will then be returned to us as a return and we will ref...

You can get discount codes through our newsletter promotions or by subscribing to our newsletter. Please note that you cannot combine several discount codes...

We are no longer able to deduct VAT, as we are now registered for tax purposes in Switzerland.

You can always order by phone from Monday to Friday, 9.00 am to 5.00 pm. We can offer you payment in advance. If you order via our online shop, you can...

No. The country must be the same for both billing addresses. Otherwise we will not be able to process your order.