Questions about the order

How can I cancel my order?
Please check the status of your order in your customer account (My account > My orders). Status "Order received" or "In process":...
Fr, 17 Jun, 2022 at 12:00 NACHMITTAGS
I have not received an order confirmation. Has my order been received?
Has the order been completed to the end? Did you enter your email address correctly? You can't find an order confirmation in your spam folder either? ...
Fr, 17 Jun, 2022 at 11:59 VORMITTAGS
Have my returned goods arrived?
As soon as your package has been systematically registered, you will be informed immediately by e-mail. Your return will usually be processed within sev...
Fr, 17 Jun, 2022 at 11:59 VORMITTAGS
My parcel could not be delivered. Can you send me the order again?
If your parcel could not be delivered, e.g. because the address was incorrect or incomplete or your name was missing from the letterbox/blade, it will autom...
Fr, 17 Jun, 2022 at 11:59 VORMITTAGS
How can I pay for my order?
You have several options to pay for your order. You can pay by PayPal, PayPal Express, Amazon Pay, credit card and ApplePay. You can find more informat...
Fr, 17 Jun, 2022 at 11:59 VORMITTAGS
What do I do if my order arrives damaged?
If your parcel arrives damaged, you have two options: 1) You refuse to accept your package. This will then be returned to us as a return and we will ref...
Fr, 17 Jun, 2022 at 11:59 VORMITTAGS
What is the difference between a discount code and a gift voucher?
You can get discount codes through our newsletter promotions or by subscribing to our newsletter. Please note that you cannot combine several discount codes...
Fr, 17 Jun, 2022 at 11:59 VORMITTAGS
I would like to order the item and have it delivered to Switzerland. Can you deduct the VAT?
We are no longer able to deduct VAT, as we are now registered for tax purposes in Switzerland.
Fr, 17 Jun, 2022 at 11:59 VORMITTAGS
How can I order by phone?
You can always order by phone from Monday to Friday, 9.00 am to 5.00 pm. We can offer you payment in advance. If you order via our online shop, you can...
Fr, 17 Jun, 2022 at 11:59 VORMITTAGS
Can the delivery and billing address be in different countries?
No. The country must be the same for both billing addresses. Otherwise we will not be able to process your order.
Fr, 17 Jun, 2022 at 11:59 VORMITTAGS