Questions about the order 12

• How can I cancel my order?
• I have not received an order confirmation. Has my order been received?
• Have my returned goods arrived?
• My parcel could not be delivered. Can you send me the order again?
• How can I pay for my order?

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Shipping and delivery 12

• What is the status of my order?
• Why hasn't my parcel arrived yet?
• How much are the shipping costs?
• Where is my parcel?
• Do I have to pay customs duties if I order from Switzerland?

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Questions about the return 11

• How can I get the documents for a return?
• My item is defective. What should I do now?
• Is the return free of charge?
• Have my returned goods arrived?
• Can I return ordered items?

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Article/size enquiries 6

• What size do I need?
• How do I take measurements correctly?
• What types of trousers are there?
• How do I know my correct shoe size?
• What sizes are available for caps?

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Payment questions 7

• How can I pay for my order?
• What payment methods do you offer?
• I wanted to order by credit card and was asked for a securecode. What is that?
• I wanted to order by credit card but the order was cancelled, but the amount was still charged?
• Can I pay with PayPal?

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Complaint 1

• My item is defective. What should I do now?

Login data 3

• How can I log into your shop to see my order status?
• How do I change my password?
• I've forgotten my password. What should I do?

Customer reviews 1

• Where can I rate you?

Other questions 4

• How can I redeem my voucher code?
• Is there a discount or coupon code for new customers that I can use?
• How long is your hotline staffed?
• How do I sign up for the email newsletter?

Data protection 1

• Are my data safe?